Deputy Mayor launches ‘Did You Know’ initiative
Deputy Mayor Tracy Richardson has launched a new public engagement campaign called Did You Know. The purpose of the campaign is to answer frequently asked questions and address hot topics that the Deputy Mayor often finds herself being asked about.
The campaign is two-fold:
First, a video series with Tracy Richardson touches on these five topics:
Ways you can divert more waste from our landfills on a weekly basis.
How to dial in to municipal news sources to make your daily life easier.
Reporting an issue or service request; using the right process for the best result.
Using our new Development Hub that makes getting permits and other development applications more streamlined.
Knowing how we look after our roads - with a detailed plan that takes into account the environment, weather, safety and more.
Second, an engagement project on Jump In, Kawartha Lakes asks residents to weigh in on:
How are you getting your municipal information?
How do you prefer to receive information on waste, events and community projects?
How is the website working for you?
There’s also a Customer Service component to the survey – let staff know how you prefer to be served (in person, by phone or online) for various requests and how your last interaction went.
"I wanted to share more widely the conversations I have with residents. These videos will help make the day-to-day a little easier, such as how to stay dialed in to what’s going on in Kawartha Lakes. We’ve made many improvements to the way we deliver services and how we communicate, and I wanted to share this with residents. It’s also a time of listening – to understand where there may be gaps and how we can serve you better,” commented Richardson. “I’ve heard lots of positive comments about our new Development Services Hub at 180 Kent Street, and I hope this campaign helps to spread awareness of that change, and others that we’ve made, to make accessing services easier for residents.”
Outreach in the community
The Communications team is reaching out to the community for feedback. In addition to by-invitation focus groups, watch for ‘pop up’ opportunities this month and into August. Staff will be at local library branches, service centres, parks, Farmers’ Markets, sports venues and more. The results of all engagement activities will be shared with the community and will be used to create refreshed communications and customer service strategies.
Jump In!
Visit the Did You Know project on Jump In, Kawartha Lakes: www.jumpinkawarthalakes.ca/didyouknow
View the Did You Know video playlist on YouTube
